UMW Toyota Motor warrants that it will either repair or replace, at its option, free of charge, any part of the Toyota vehicle covered by this warranty that is defective in material or workmanship under normal use, for a period of 5 years from the date of first registration.
This warranty will only be applicable if regular scheduled maintenance is performed at the specific interval, by model, at any UMW Toyota Motor Service Centre or its appointed dealers during this period. Please refer to the Periodic Maintenance Service page for respective models' service interval details.
1.1 Basic Warranty Coverage
The first 3 years or 100,000 km (whichever occurs first) is covered under the standard Manufacturer's Warranty. Additional 2-year extended warranty is covered by UMW Toyota Motor Sdn. Bhd. This Basic Warranty Coverage does not cover items listed under 'Exceptions' and 'What's Not Covered'.
| Toyota Models |
Warranty Period |
| All models except Hilux and Hiace |
5 years/unlimited mileage |
| Hilux and Hiace |
5 years/150,000 km, whichever occurs first |
| Conversion, commercial* and public usage vehicles |
3 years/100,000 km, whichever occurs first |
1.2 Fully Transferable
The Basic Warranty Coverage is fully transferable to subsequent Toyota vehicle owners.
1.3 Exceptions
The following items are covered for periods and/or conditions other than the Basic Warranty Coverage.
Conversion, commercial and public usage vehicles
Any vehicles used for other than an ordinary mode of private transportation, such as but not limited to, taxi, hire car, rally, or other competitive usage, will be covered for a period of 3 years or 100,000 km travelled, whichever occurs first. Any failure resulting from the conversion, either directly or indirectly, will not be covered under warranty.
Optional accessories
Some optional accessories may have separate or additional warranty terms and conditions provided by the manufacturers and suppliers. Contact your preferred dealer.
Battery
During the first 12 months from date of first registration or 20,000 km travelled, whichever occurs first, if the original equipment battery supplied was defective, it will be replaced free of charge.
Tyres
Tyres are warranted under a separate warranty provided by the tyre manufacturer. Contact your preferred dealer.
Find a Dealer — Dealer Information
1.4 Rustproofing
UMW Toyota Motor will repair rusting of treated metal surface free of charge during the warranty period of 6 years/unlimited mileage from the date of first registration of your Toyota vehicle. The first 3 years or 100,000 km (whichever occurs first) is covered under the standard Manufacturer's Warranty and the additional 3 years extended warranty is covered by UMW Toyota Motor Sdn. Bhd.
This rustproofing warranty is subject to the following conditions:
- The overall repair value during the warranty period shall not exceed an aggregate amount of RM4,000. The aggregate amount of RM4,000 is not exchangeable for cash. Repair must be made within a period of 14 days from the date of detection of defect by presenting your Toyota vehicle to any UMW Toyota Motor Service Centre or its appointed dealer.
- That the Toyota vehicle is sent to a UMW Toyota Motor Service Centre or its appointed dealer for free rustproofing warranty inspection every 6 months or every 10,000 km travelled, whichever occurs first. A record of the warranty inspection must be entered into this guide and bear the date, mileage, inspection done, and stamp of a UMW Toyota Motor Service Centre or its appointed dealer. This submission for inspection is mandatory and should it not be adhered to, the warranty shall be rendered null and void.
This rustproofing warranty does not apply to areas not treated with rustproofing shield such as:
- External painted surfaces
- Paint scratches
- Metal plated trim
- Chrome
- Damaged by collision
- Engine exhaust system-manifold mufflers, catalytic converters, or mechanical parts
- Cavities filled with impenetrable coatings such as foam or other insulating materials
ADDITIONAL WARRANTY TYPES
Parts Warranty
UMW Toyota Motor or its appointed dealer warrants that the Toyota Genuine Parts are free from defects in material and workmanship during the Basic Warranty Coverage. The replacement of the Toyota Genuine Parts during the Basic Warranty Coverage is warrantable until the expiry of the Basic Warranty Coverage.
UMW Toyota Motor or its appointed dealer warrants that the Toyota Genuine Parts purchased by the customer from UMW Toyota Motor or its appointed dealers are warranted from defects on material and workmanship for a period of 12 months from the date of purchase or 20,000 km travelled, whichever occurs first (the Warranty Period). The replacement Toyota Genuine Parts during the Warranty Period is warrantable until the expiry of the Warranty Period.
Labour warranty
UMW Toyota Motor warrants that it will repair or service, free of charge, any defects of poor workmanship under normal use, for labour or workmanship done by UMW Toyota Motor Service Centre or its appointed dealer within 3 months from the date of invoice or 5,000 km travelled, whichever occurs first.
EXTRA DETAILS TO TAKE NOTE OF
Finality on warranty claims
UMW Toyota Motor reserves the right of final decision on all warranty claims.
Warranty service in foreign countries
This warranty is valid only within Malaysia. If you are touring or relocating to another country and a problem arises, please consult a local Toyota dealer. However, please note that the local Toyota dealer may not be able to provide certain warranty services, because your Toyota vehicle may not comply with the regulatory and/or environmental requirements of the country.
What's not covered
The following conditions/situations/items are NOT COVERED under your warranty:
- Vehicles that have not undergone any free inspection at the first 1,000 km and 5,000 km intervals and at the recommended periodic maintenance service as specified in the Owner's Manual at any UMW Toyota Motor Service Centre or its appointed dealer. To keep the vehicle warranty in effect, the vehicle must be serviced according to the maintenance schedule (in addition to the first two servicing – for passenger vehicles, every 10,000 km or 6 months, whichever occurs first; and for commercial vehicles every 5,000 km or 3 months, whichever occurs first), with the correct service package at any UMW Toyota Motor Service Centre or its appointed dealer.
- Repairs and adjustments caused by improper maintenance or lack of required maintenance as specified in the Owner's Manual.
- Repairs and adjustments caused by misuse (i.e., racing, overloading, vehicle operation and handling against instructions in the Owner's Manual), accident, negligence, modification, alteration, tampering, disconnection, fire, theft, riots, and improper adjustments or repairs.
- The use of non-genuine Toyota parts, lubricants or fluids not recommended by UMW Toyota Motor for use in Toyota vehicles under this warranty, including any second or other brand parts, lubricants or fluid supplied by Toyota or its appointed dealers.
- The replacement of normal maintenance parts such as spark plugs, distributor points, drive belts (including air conditioning belts), wiper blades, brake lining and pads, lamp bulbs, fuses, filters, refrigerants, receiver driers, lubricants, and fluids are not covered when they are replaced as maintenance service ordinarily required with vehicle use, except in cases where these parts are replaced as a result of clearly discernible defect in material or workmanship.
- Parts and components in below categories including but not limited to the following:
Engine system
Oil seals, hoses, tubes, clamps, clips, core plugs, tensioners, timing belts, bearings and engine mountings (unless the replacement of any parts is covered under warranty)
Brake system
Brake pads, brake shoes, brake drums and brake discs (unless replacement of any parts covered under warranty)
Drivetrain/transmission system
Drive shaft boots, clutch plates, pressure plates, release bearings, clutch discs and plates, brake bands, all pipes, hoses and filters
Electrical system
Fuses and lamp bulbs
- The labour, parts and/or lubricant costs of maintenance services such as engine tune-up, cooling system and fuel system cleaning, carbon and sludge removal, inspection and adjustment of brake, clutch, drive belt and linkage of various parts, wheel alignment, wheel balancing, tyre rotation, and other similar maintenance service ordinarily needed with vehicle use.
- Normal noise, vibration, wear, tear, or deterioration such as discolouration, fading, deformation, blur, etc.
- Component failure due to wear and tear, such as but not limited to, uneven wear of brake discs and drums, hardening of rubber components, or poor/weak damping of shock absorbers.
- Poor appearance of any interior or exterior components including but not limited to fading, internal scratches, deformity, expansion, contraction, shrinkage, discolouration, oxidation, etc. that may not impede the basic function of the component.
- Cosmetic or surface corrosion from stone chips or scratches in the paint.
- Damage or surface corrosion from the environment such as acid rain, airborne fall-out (chemicals, tree sap, etc.), stone, road hazards, salt, hail, windstorms, lightning, floods, sabotage, earthquake, vandalism, bird droppings, insect or animal bites, other acts of God and the like.
- Any damage to the wheels caused by external matters including but not limited to road debris, sharp objects, curb, water, and chemicals.
- Any abnormal tyre wear due to poor tyre maintenance like alignment, balancing, over or underinflation, improper mounting or dismounting, and periodic tyre rotation.
- Failure of a vehicle on which the odometer mileage has been altered or changed so that the actual vehicle mileage cannot be readily ascertained.
- Any damage of glass such as breakage, scratches, edge finish chipping, or optical distortion due to other than defect in material or workmanship.
- Incidental and consequential damages including but not limited to telephone calls, car rental charges, hotel bills, loss of time and inconvenience, or commercial loss.
FREQUENTLY ASKED QUESTIONS
What is the Toyota 5-year warranty?
With effect from 1 April 2016, all Toyota models will come with 5 years/unlimited mileage warranty for all models except Hilux and Hiace. The following are the 5-year warranty for official models sold by UMWT:
| TOYOTA MODEL |
WARRANTY DURATION |
| Hilux & Hiace |
5 years/150,000 km (whichever occurs first) |
| Others |
5 years/unlimited mileage |
Why are you offering this 5-year warranty?
The 5-year warranty is offered to provide better value and peace of mind for your purchase.
Why is the vehicle warranty for the Hilux and Hiace different from other models?
It is now a common industry practice to offer 5 years/unlimited mileage warranty for passenger vehicles. Toyota is the first manufacturer to offer 5 years' warranty for commercial vehicles which covers an additional mileage of 50,000 km.
Is UMW Toyota engaging an insurance company for the extended warranty?
No insurance company is involved in this extended warranty.
The extended warranty is wholly undertaken by UMW Toyota Motor Sdn. Bhd.
How do I keep my 5-year warranty valid?
With effect from 1 April 2016, all Toyota models will come with 5 years/unlimited mileage warranty for all models except Hilux and Hiace. The following are the 5-year warranty for official models sold by UMWT:
What is covered under the 5-year warranty?
Whatever that was covered in the 3 years/100,000 km will be covered under the 5-year warranty. For further details, please refer to the warranty terms and conditions or consult your friendly Toyota Service Centre for details.
If I sell the vehicle, is this 5-year warranty transferable to the new owner?
Yes, the 5-year warranty stays with the vehicle regardless of change in ownership.
Are commercial and converted/modified vehicles entitled to the 5-year warranty?
Any vehicles which are not purchased for private use, such as but not limited to public transport, taxi, rental car, converted vehicles and goods carriers, are not entitled to the 5-year warranty. The vehicle warranty for these vehicles will be 3 years/100,000 km, whichever occurs first.
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